FAQ

Frequently Asked Questions

Our service approach is built around straightforward order updates, practical delivery support, and clear after-sales guidance.

Where do you ship?

We ship within Canada with free standard shipping.

How long does delivery take?

Orders are processed in 1–2 business days. Transit after dispatch is normally 4–6 business days, for an expected total of 5–8 business days.

Can I return or exchange an item?

Contact us within 30 days after delivery. Approved returns or exchanges receive free return shipping and no restocking fee.

How are approved refunds handled?

Approved refunds are sent to the original payment method within 10 business days. Banks or card issuers may take another 5–10 business days to show the credit.

What payment methods are available?

The checkout page displays the payment methods currently enabled for your order. The store currency is CAD.

FAQ